Reservation Rules & Regulations

General Rules

• • Guests should carry their personal ID proof at the time of admission. Foreign Nationals are required to produce their Valid passport and Visa.
  • At the time of admission, guests must bring the reservation confirmation letter sent by the centre.
  • Check in time & Check out time is 24hrs .
  • Even if the application is cleared for provisional admission, actual admission to the centre will be after physical examination & may be denied after physical admission.
  • Children below 15 yrs are not permitted in order to maintain discipline of the institution & concentration of other patients

Reservations /Cancellations

• • Frequent amendments in booking dates are not entertained and after one such postponement, no further amendment is permitted and advance deposit will be forfeited.
  • Three clear working days notice is required in writing for the postponement/cancellation of a confirmed booking or else forfeiture will apply.
  • In case of pre-mature discharge , no refund will be allowed , however credit note will be issued for the balance amount to be utilized within six months from date of issue against the applicable tariff at that point of time . Credit notes will not be issued for any period less than 3 days in balance.
  • Guest discharged on account of indiscipline or non adherence of campus rules shall not be entitled for any refund .
  • Booking should be for a minimum of three days. Even if booked for lesser days, charges for three days will be applicable
  • Right of admission is reserved and not transferable.
  • Accommodation charges payable from the date of confirmed reservation or the date of admission whichever is earlier.

Payments

• • 25% of total payable in advance has to be deposited for booking confirmation which includes 15% of non-refundable processing charges in case of cancellation.
  • Credit/debit cards, online payment, cash and demand drafts accepted with an additional fee as levied by the card provider.
  • Laboratory Test, Laundry, Saloon and other facilities will be charged extra as per tariff.
  • Package tariff is inclusive of stay, wellness diet & Basic Therapies prescribed by the doctor except premium/optional therapies will be charged extra as per tariff.
  • Pick up and drop facility available on chargeable basis.
  • Govt Taxes & Levis as may be applicable at the time of admission will be charged extra.
  • Tariffs, Policies, Rules and regulations are subject to change with prior notice.
  • Management reserves the right to take final & binding decision in case of any disputes.

Kaya-Kalp Campus Rules

General Rules

• Guests are advised to bring their medical & clinical report for the consultation.
• Every therapy and diet has its own specific clinical and therapeutic effect so personal choice is totally discourage.
• Therapies will be served only during the given time and schedule except in case of emergency.
• Ladies, we cannot carry out some treatments during the period of menstruation.
• Daily wellness& Diet schedule should be followed. Exchange of prescribed diet is strictly prohibited.
• Outside food items except fruits and supplements are restricted.
• Items like tea, coffee, alcohol, cigarette, any form of tobacco products, aerated soft drinks, are strictly prohibited.
• Mobile phones are not allowed during the consultation, in therapy centre, yoga, Group discussion and diet time.
• Self - Medication is strictly prohibited. Any form of medication should be under the direction of concern doctor.
• Guest is not permitted to go out of the premises without the permission of the doctor.
• Kindly refrain from bringing valuable items. Personal valuable items will be taken care of by the guest on his/her risk although.
• Avoid/Minimize the usage of Electronic device during the stay
• Staff welfare fund is available for your appreciation but tips are strictly prohibited.
• Internet facility available in our business centre for a limited time with permission.
• Wellness food supplements and other therapy related items are available in our wellness shop.
• Patients are advise to bring comfortable clothing wear according to the seasons . Yoga & Gym wear , Shorts/Track Suites & Walking Shoes.
• Govt Taxes & Levis as may be applicable at the time of admission will be charged extra.
• Tariffs, Policies, Rules and regulations are subject to change with prior notice.
• Management reserves the right to take final & binding decision in case of any disputes.